CX Without Blind Spots: See the Intent, Act with Precision

Traditional CX metrics only tell part of the story. Rhinosight™ helps you uncover why customers act the way they do, enabling you to predict behaviors and make smarter, AI-driven decisions that transform your customer experience.

THE PROBLEM

Today's CX Metrics Only Tell Part of the Story

Executives today rely on NPS, CSAT, and satisfaction scores—but these metrics don’t explain customer intent. Why do customers churn? Why do they hesitate to convert? Why do they leave after a support call?

Without these answers, businesses stay reactive, losing revenue and customers.

Unclear Root Causes

CX leaders struggle to pinpoint the underlying reasons for customer dissatisfaction.

Limited Predictive Power

AI is being used to analyze transactions, but not to predict and optimize customer journeys.

Ineffective CX Strategies

Companies invest in CX but lack a structured framework to drive real impact.

THE SOLUTION

Elevate CX:
Be Proactive, Not Reactive

Rhinosight™ goes beyond traditional CX metrics to reveal the full picture—why customers act, what they do, how they want to engage, and where they expect the best experience.

Using our proprietary MEPI® methodology and AI-powered tools, we help businesses move from reactive insights to proactive strategies.

With Rhinosight™, you can:

Uncover Customer Intent

Gain visibility into customer motivations at every stage of their journey.

Anticipate and Optimize

Predict behaviors and enhance experiences with deeper insights.

Align Strategies with Needs

Ensure business decisions reflect real customer expectations and environments.

Transform Data into Action

Convert fragmented data into clear, actionable intelligence to design meaningful experiences.

HOW WE DO IT

Models & AI Tools

Rhinosight™ combines structured experience models with cutting-edge AI-driven tools to provide a holistic, actionable approach to CX transformation.

01 Experience Models

MEPI® - Unified Experience Models: Define key dimensions, user intentions, and success criteria.
ALN® Framework: Market perception and brand projection analysis.
Persona Canvas Extended®: Advanced customer segmentation.
Value Proposition Canvas Extended®: Aligning customer needs with business offerings.
Customer Journey Mapping with Experience Narratives®: Identifying key friction points and optimization opportunities.

02 AI-Powered Tools

Insightsflow™: AI-driven CX measurement and optimization platform.
MEPI® Consultation Tool: Visualize and refine CX strategies based on user intentions.
Synthetic Organic Personas (POS): AI-generated customer profiles for predictive modeling.
Predictive CX Analysis: Machine learning-powered forecasting for CX improvements.
Automated Customer Experience Surveys & Interviews: AI-driven insights gathering at scale.

Who Benefits from Rhinosight™?

Rhinosight™ is designed for business leaders, product teams, and AI strategists looking for scalable, data-driven customer experience solutions. Our methodology applies across industries, including finance, retail, tech, and healthcare.